General Information

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.


Note 01: Please ensure that the full name and address are typed or written in English.

Note 02: We don't recommend the PO Boxes address since it is not available to international Express.

FAQ of CONENTOOL Shopping

How can I get free shipping for your products?
ALL FREE shipping at voerjia.com

When will my order be shipped out?
Within 1-2 business days if all your items are available to ship. Once an order has been fulfilled, you will receive one shipping update email.



How long does delivery take?
Most European countries and regions can receive the package within 4 to 10 days. You can choose a faster shipping method at an additional cost.

Which countries do you ship to?
United Kingdom, Germany

Note 04: If the above country does not include your region, you can also try to buy normally; or contact us for consultation

Where is the package shipped from?
DE warehouse, UK warehouse, Hong Kong warehouse or Shenzhen warehouse.

Note05: VOERJIA will deliver the packages efficiently according to the delivery area and inventory

How will my delivery be shipped?
UPS, FedEx, USPS, DHL, other dedicated logistics.

Can I still change my shipping address even though the package has been shipped out?
Sorry, once shipped out, we can’t change the delivery address

How do I know if my order is shipped?
1. When your order is shipped, we will send you an email with your tracking details so that you can track its journey.
2. If for any reason you do not receive this message, please send an email to support@voerjia.com and we will update the progress of your order.